Terms of service

Welcome to FLAIR!

We’re thrilled to have you as part of our community. By browsing and shopping on our site, www.flair.com.my, you’re agreeing to the following terms and conditions. Please read them carefully, as they ensure that everyone has the best experience possible while interacting with our brand.

1. Who We Are

FLAIR Studio Sdn Bhd (Company No. 1575822-A) is a company incorporated under the laws of Malaysia and registered with the Companies Commission of Malaysia (SSM). Our website, www.flair.com.my, serves as your digital doorway to all things fashion-forward. By using our site, you agree to these Terms of Service, as well as any other applicable laws and regulations.

2. Who Can Shop Here

We invite fashion lovers of all ages, but to make a purchase, you must be at least 18 years old (or have a parent or guardian’s permission). Our products are available within Malaysia only at this time.

3. Making a Purchase

We make checkout simple and secure with a variety of payment options to suit your needs. Through our trusted partner Billplz, you can complete your purchase using:

  • FPX Transfers: Covers most of Malaysia's bank online banking options.

  • E-Wallets: Including Touch 'n Go and GrabPay for added convenience.

  • Buy Now, Pay Later (BNPL): Flexible payment options like Atome and Grab Pay Later to help you shop with ease.

If you have any questions or need assistance, our team is here to help at flairies@flair.com.my.

4. Shipping Information

Good things come to those who wait (but not too long). Shipping times vary based on your location, but you can find the full details in our Shipping Policy. Keep in mind, delivery timelines may shift due to factors beyond our control, but we promise to keep you updated along the way.

5. Returns & Refunds

We totally get it—sometimes things just don’t work out. You can find all the details on how to return or exchange an item in our Return and Refund Policy. Be sure to review it for eligibility, timeframes, and instructions on how to initiate a return.

6. What You Can and Can’t Do

We love creativity and expression, but please keep things respectful. By using our website, you agree not to:

  • Harass, bully, or spam other users.
  • Steal our photos or designs (our legal team really doesn’t appreciate that).
  • Use our website for any unlawful activities or in violation of these Terms of Service.

We reserve the right to suspend or terminate your account if these rules are broken. Keep things cool, and we'll all get along just fine!

7. Sharing Our Creations

We encourage you to share our products and content to spread the love, but remember: all images, text, and designs belong to FLAIR Studio Sdn Bhd. While sharing is caring, reproduction or using our content for your business or commercial purposes is strictly prohibited.

8. Limiting Our Liability

While we do everything we can to ensure a seamless shopping experience, there are a few things we can't be held responsible for:

  • Delays outside our control (e.g., postal delays).
  • Loss or damage once the package is out of our hands and in the care of your local postal service.
  • Unauthorized use of your account due to your negligence.

9. Account Termination

We reserve the right to refuse service or terminate accounts at our discretion if we believe someone is violating these terms. But don’t worry, this rarely happens.

10. Changes to These Terms

Fashion evolves, and so do our policies. We may occasionally make changes to these Terms of Service, and when we do, we’ll update the date at the top of this page. We recommend checking back from time to time to stay in the loop. By continuing to use our website after changes are made, you’re agreeing to the updated terms.